CODE OF PRACTICE

Weinstein Williams Associates Code of Practice for Sales and Marketing of our printed and on line services.

The purpose of our Code of practice is:

To show that Weinstein Williams Associates adopts responsible best – practice selling techniques when marketing our services.

To help our clients and potential clients understand our services and the behaviour to be expected from our associates.

To show that we provide our clients with higher standards of protection than consumer law requires; and to set out clearly what good practice in the sales and marketing of our services, as reassurance to our clients.

The code applies to the sales and marketing of our services to business customers and covers all aspects of the sales process. We aim to avoid mis-selling and misrepresentation and to ensure that you fully understand the services and the terms of the contracts we offer you.

All our sales and marketing staff are briefed on this code and we routinely monitor compliance with it. If you feel that any representative of Weinstein Williams Associates has breached the terms of the code please report your concerns to Philip James Customer Service Manager who has responsibility for the compliance with this code, and for handling associated complaints. Please contact him by email

SALES, MARKETING AND PROMOTIONAL ACTIVITY

We make clients of and promote our services by telephone. We will respect your wishes if you have registered with any preference service including the Mailing Preference Service, the Telephone Preference Service, the Fax Preference Service and the E-mail Preference Service.

All our advertising and promotional material is clear, unambiguous accurate and fair. It does not contain any false or misleading information about price, value of service, or denigrate other companies.

RECRUITMENT AND SALES TRAINING

To ensure our employees act responsibly at all times, we follow strict procedures in the selection and training of staff who have direct sales and marketing contact with our clients.

When recruiting new sales staff, we take up references, and carry out relevant background checks. We will also consider whether the applicants are suitable for this type of work. We train our sales and marketing staff to ensure that they have a good understanding of our services and of industry practice generally and do not give our clients inaccurate or misleading information. We ensure that our staff are familiar with aspects of consumer protection law, the content of and interpretation of this code and the benefits it provides to our clients.

All Associates of Weinstein Williams have signed a copy of the code.

CLIENT CONTACT

On making contact our representative will immediately identify themselves and Weinstein Williams Associates. They should also indicate the purpose of the call and how long it will take.

Our representatives are trained to be courteous, to use appropriate language, and to offer clear and straightforward information. They must only offer factual and accurate information about our services and contracts and must not misrepresent our services or those of other companies.

Our representatives will cease contact with anyone who indicates the contact is inconvenient, unwelcome or too long. Our representatives will not abuse the trust of anyone who appears vulnerable or whose first language is not English.

ENTERING INTO A CONTRACT

We check that the person entering into a contact with us is authorised to do so. In all cases we will give you the following information:

Confirmation of Weinstein Williams Associates identity and full contact details; a description of the product you have ordered, including payment terms;

How we handle your order, and details of where to find our Terms and Conditions.

Our telephone scripts are designed to ensure that you understand you are entering into a contract and upon confirmation the details including a payment request and suggested proof copy will be sent to you by first class post.

Orders may be cancelled in accordance with our Terms and Conditions. Our Customer Service department can advise you on this procedure. Please email

Our standard procedures minimise the risk of mis-selling on our part or when confirming contracts. We contact all clients who have entered into a new contract that you are happy with the level of service you have received so far and to offer you a 10% discount for prompt payment.

AUDIT

We carry out regular audits of the systems, procedures, and documents we use in sales and marketing.

COMPLAINTS PROCEDURE

Complaints about our sales and marketing are handled by our Customer Services Department. Our complaints procedure can be found on our website here»

You should first direct your complaint to Weinstein Williams Associates. If we cannot resolve the complaint to your satisfaction or we reach deadlock, you may decide to seek legal advice or consult Trading Standards www.tradingstandards.gov.uk

STATUS OF THIS CODE

By law, all companies marketing services to clients must issue a code of practice for sales and marketing. Compliance of this code does not guarantee that it complies with any other legal requirement. Non-compliance with this code does not affect the validity of any contract between Weinstein Williams Associates and the client unless the law states otherwise.