TRANSPARENCY

It is come to our attention that that sadly there are many bogus or unscrupulous publishing companies operating in our sector today. With this in mind and so as to offer reassurance to over 8,000 of our clients Weinstein Williams operates a policy of complete transparency.

Our VAT Registration number is 903 7281 35

Our Accountants are HW Chartered Accountants Pacific Chambers 11–13 Victoria Street Liverpool.

We hold open days on the first Monday of every month between11am – 1pm. Please do not hesitate to contact us if you would like to come and meet the team.

If you have any questions regarding our products or are unhappy with the service you have received contact our customer service team who will be pleased to take your call.

We will instigate legal proceedings immediately against any individual or organisation that attempts to tarnish our reputation or brings our name into disrepute.

OUR PAYMENT PROMISE

Weinstein Williams would expect our creditors to listen and understand if we had any financial difficulties - but that does not mean they should not expect us to settle our accounts as promptly as possible. We believe if we commit to paying promptly then it’s only fair we ask our clients to do the same. This is the policy we have decided to adopt as the country enters a period of financial turbulence.

We are members of the Better Payment practice code which means as a business we promise to:

1. Agree payment terms at the outset of a deal and stick to them;
2. Explain our payment procedures to suppliers;
3. Pay bills in accordance with any contract agreed with the supplier or as required by law;
4. Tell suppliers without delay when an invoice is contested, and settle disputes quickly.

You can sign up by visiting www.payontime.co.uk

If you have a grievance or a genuine reason for being unable to honour payment terms our Customer Services Team will be happy to listen, resolve any issues and if necessary liaise with our Accounts Manager to set up a payment plan.

We must make it absolutely clear however that we expect to be paid in full on the back of a legally binding contract. Abuse or malicious falsehoods will not be tolerated under any circumstances. We will instigate legal proceedings against any individual who brings our name into disrepute or who refuse to settle their account.

DATA PROTECTION ACT

By placing an advertisement with us you agree that your personal data may be held on computer and used by Weinstein Williams for marketing purposes. Your data will be treated in confidence and will not be disclosed to third parties. If you prefer not to be contacted for future marketing purposes please write to us marking the letter for the attention of the Data Controller.

DISPUTE RESOLUTION POLICY

We make every effort to ensure that our customers are happy with the level of service and the products they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently. If you have a complaint about any part of our service, please contact our Customer Service Department by email to giving a brief outline of your complaint and contact telephone number. A member of our team will contact you within 24 hours.

We will try to resolve your complaint quickly and efficiently and to keep you informed at all times. If your complaint is not resolved to your satisfaction, you can take it further within our company and ultimately to the Head of Customer services. Should the issue remain unresolved or you receive a letter from us saying your complaint has reached deadlock then you may wish to seek legal advice or contact Trading Standards here.